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FAQs

License Error on the HP TouchPad

HP is resolving an error with the license check process to allow these apps to run while you are offline. For now, a temporary fix is available. While connected to WiFi, start the application twice. This saves a valid license file to your device, allowing the app to run offline. Note: If you reboot your device or completely lose battery power, you will need to repeat the process.

No sound on iPad

  • Double tap the home button. A menu of recently used apps will appear at the bottom of your screen.
  • Swipe that menu from left to right, and another menu will appear that has a speaker icon.
  • Tap this icon to disable mute.

App did not automatically download to your iPhone, iPad, or iPod Touch

  • To install manually on your device, open App Store > Updates > Purchased > Locate the app and tap the cloud icon to install.
  • Alternately, you can search for the app in the market and install from there.

Android - After a successful purchase and download, each time you run the app it tells you that you do not have a license.

  • Restart your device and try again.
  • Sometimes it can take up to 3 days for your device to recognize a purchase. Please be patient, but feel free to contact us if you have any questions.

Android - After a successful purchase and download, app will not install.

  • Go back into the Android Market>My Apps>Locate the app and install from here.

Bowls (or Bowls HD) - App no longer makes sound

  • Your vibrate / mute switch, (located on the side of your device next to the volume keys), is most likely set to "on"'